Users prepared for real work

We prepare users to perform the activities for which the solution was implemented and understand how their operations affect the complete process. Training is organised by role and uses scenarios close to the customer’s actual activities.

Training tailored to responsibilities

Operational users practise entering and checking data, handling errors, and using documents. Key users monitor workflows, results, and exceptions, while management and coordinators work with reports, indicators, and progress. Designated administrators receive training on parameters, permissions, and procedures within agreed responsibilities.

Demonstrations and practical exercises

We establish session objectives and participants’ starting levels. We combine demonstrations with exercises covering routine operations and exceptional situations. Training can be delivered online or at the customer’s premises, in accordance with the implementation plan.

Understanding processes across departments

For workflows involving several departments, exercises also cover handovers between roles. Participants verify both how information is completed and the conditions under which a document or process can progress. Understanding is checked by carrying out agreed scenarios.

Materials and independent use

Depending on the project, we prepare work instructions, examples, and role-based materials. Deliverables may include the training plan, agreed materials, and records of sessions and exercises completed. The customer aims for consistent solution use, fewer operating errors, and greater user independence.

Milestone Services Brochure

Download the Software Services and IT Solutions brochure (PDF)